Dawn & Dennis D. from Green Bay
Cory & Scott:
Thank you very much for taking the time to show us around yesterday. I want to apologize for not getting back to either of you or Kathy by the end of day yesterday like I had said we would. By the time we got back to Green Bay (and my forgetfulness of the time zone change) it was after hours. My apologies!
We discussed the trailer at length yesterday, and did stop and look at a few more on the way home. Though your company provided us a very attractive price - we realize we are uncomfortable with purchasing a trailer at this time. With the building of our new home, we really do not want to take any money from our down payment on the new home for a trailer we will only use a few times this year. So we have decided to pursue purchasing a trailer next year. Once we determine what our house payments will be and what we can afford. This will better enable us to look at newer trailers.
We will definitely keep your facility in mind when we do decide to purchase a newer trailer. I liked the friendliness, selection and policies of Hilltop. Our experience with Hilltop was a comfortable and relaxed, as compared to our local dealers with their hard sell/up sell approach.
Thank you again.
Don and Linda Carothers from Momouth, IL
We just wanted to thank you for the great service we received in July. We were traveling in Michigan and had a problem with a bathroom light fixture. A friend of our recommended your dealership. Not only were we met by Cory, but Denise had someone replace the fixture immediately. Since our 5th Wheel was only a month old, it was repaired at no charged, even though purchased at another dealership in Iowa. We cannot thank you enough! Your staff's commitment to service is outstanding!
Bruce and Sandy Roehm from Ontonagon
Dear Hilltop Owner/Managers,
On Saturday, April 26th 2014, we did a walk through, and picked up our 2014 Sprinter Travel Trailer. We have owned a camper of some sort for over 30 years and this is 'not' the first NEW TT we have ever purchased but it is the first new trailer we have purchased from Hilltop. Our experience was so impressive and so different from any other purchase/pickup that it justified bringing it to your attention. Upon our arrival we were greeted by Dave who sold us our trailer one month earlier and he introduced us to Max, who would be going through our new unit with us. It is difficult to express how impressed we were with this experience. Never have we been given such a thorough tour, or received such detailed info on every aspect of our trailer. We were impressed by that whole process but even more impressed by your employee. He clearly enjoys his job and is very good at what he does. He was certain to have every item working properly and made sure we were more than satisfied, leaving no question unanswered prior to letting us leave with the unit. Upon completion of the tour Max introduced us to Cheryl in your Sales Dept as he proceeded to do a little maintenance on a few little items that weren't quite right.
As impressed as we were with Max we cannot leave out the excellent service we were then given by Cherly. She spent a lot of time with us while Max was making his minor repairs and installing a stovetop suggestions and answering any question we had. She also was more than pleasant and very helpful including special ordering some items for us.
We hope you realize what an asset both of these employee's are to your business. If/when we ever purchase another RV of any kind Hilltop in Escanaba will be our very first stop, even though it is a 3 hour drive from our home in Ontonagon. You are to be commended on your selection of such capable and willing employee's. We had the pleasure of dealing with Max and Cheryl but want to add that all of the employee's we came in contact with were all very pleasant and helpful.... beginning with our salesman, and ending with one of the girls in the Service Dept giving us a big smile and well wishes upon our departure.
Bruce and Sandy Roehm
Peg & Jeff Freeman from Escanaba, MI
We want to thank you for all your help & support as we purchased our first RV Motorhome. We are enjoying getting it set up & are actually on our first camping weekend at Pentoga. There is tons to learn but we are enjoying that too. My family came out for our first nite camping & it was great to have everyone together. The circle has come full circle when I first camped in tents with my nieces & nephews. And, today, we are taking their children camping, only this time in an RV.
Thank you for the gift card - we definitely appreciate it. There are a lot of things in the RV which look like we will want to get. I promise to return your Tom Clancy book as soon as I finish it - all these RV manuals have to be read too!
Once again - thank you for everything! Hope you have a rewarding fishing season.
Peg & Jeff Freeman
J. Hutter from Woodenville, WA
Please let me take a moment and thank you for taking customer service to the next level. I will look forward to using my new stearns meter and I will always remember the nice friendly voice that helped me out today. I will recommend you and Hilltop RV to all my boating friends in the years to come. Thank you again.