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Wherever the Road Takes You, You Can Count On Us!
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As an owner of a recreational vehicle, you know RVing is more than taking a trip from Point A to Point B. It's a way to break away from the daily routine. To reconnect with family and friends. To rest, relax and discover new horizons.
However, when you're traveling with your RV, have you ever wondered if you're making a good choice when you pull into an unfamiliar dealer for service or repairs? Do you wonder if you'll be treated with the same level of integrity and skill that you get from Hilltop RV Superstore.
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You can count on it, if you're approaching Michigan Route 66 Dealer Hilltop RV Superstore. We are part of a group of more than 140 independent RV dealers who have formed a common bond based on consistently high customer service standards.
Each Route 66 dealer has built a successful business based on overall high business standards. And they know that their customers will be more satisfied with RV ownership if they have a positive experience should they ever need service or repairs on the road. This commitment to service excellence is a key part of the Route 66 RV Network advantage. It's why you travel with confidence, knowing that "like home" service is available to you at any Route 66 dealer.
To participate in this exclusive network, a dealer must be nominated by a member dealer. The typical Route 66 dealer is a well-entrenched family-owned business. Network members have been in the industry for an average of 35 years, some of the members have remained in the family into the third generation. They're established members of their communities.
All network members are required to uphold the Route 66 Ten Commitments which define the high levels of honesty, integrity, value and personal service expected with assisting a Route 66 customer.
Route 66 dealers have valuable experience and long-standing and well-earned reputations for quality service. As network members, they enjoy national buying power which lets them offer highly competitive prices on parts, accessories, financing and insurance.
By purchasing a new or used RV from Michigan's Premier Route 66 Dealer, you automatically gain many advantages. You can use your Classic Care membership card to get 10 percent off non-sale parts at any Route 66 dealer store or get $66 off your $100 deductible with a Classic Coverage service contract when used at any Route 66 dealer.
The Route 66 RV Network is new, unique and charged with making your RV ownership experience satisfying and enjoyable. Hilltop RV Superstore is proud to be Michigan's Premier Route 66 Dealer!
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| 10 Commitments |
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Every Route 66 RV Network dealer proudly displays a poster proclaiming these ten commitments in every one of their dealerships. While the average dealer has been in business for more than 35 years... many of them second and third generation family owners... they have been running their businesses by these sound principles long before Route 66 was formed. Therefore, asking us to fulfill these commitments to you was as simple as doing business as usual. The poster reads:
As a Route 66 Dealer we are dedicated to these 10 Commitments: |
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- Conduct all business activity with the highest level of personal and corporate integrity.
- Treat every customer and supplier as we would want to be treated.
- Present our products and services in an honest and fully disclosed manner.
- Address any and all customer or supplier concerns with a civil and open attitude.
- Fulfill all promises, commitments and warranties made to our customers, suppliers and community.
- Fully comply with all federal, state and local laws that govern the operation of this dealership.
- Communicate with all sales and service customers in writing when at all possible, when providing estimates or quotes.
- Give every customer the best value possible for his or her investment.
- Never stop striving to improve our customers' sales and service experience.
- Be a positive voice in our community for the benefits of RVing.
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| Classic Customer Care |
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As a customer of a Route 66 RV Network dealer you can rest assured that when you carry this card while traveling and visit any Route 66 dealer across the country you'll be treated like a friend.
They will seek to do whatever possible to meet your need quickly and get you on your way. All you have to do is mention you are a Route 66 customer when calling a dealer.
Click here to sign up for your Classic Care card!
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The Route 66 Classic Care Customer Promise
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- You'll be treated by every Route 66 dealer as though you purchased your RV from them.
- You'll get a discount on non-sale parts purchased over the counter in Route 66 stores (not including service and special orders).
- Every effort will be made to diagnose your RV's problem and place it in the service schedule within one service business day of your arrival.
- To assist you in securing nearby accommodations and local transportation, if needed, while the service is being completed.
- To make arrangements for you with another local service provider if that Route 66 member dealer is unable to perform the service due to manufacturer warranty or other service requirements.
- To honor the Route 66 RV Network Ten Commitments as stated on posters displayed in all network dealerships.
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| Download Route 66 Brochures! |
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