Johnny & Debi Hughes from Wisconsin
This letter is long overdue & I want you to know how much you personally influenced our decision to buy our Forest River Salem RV. You were kind, yet personal & professional & just all around good people. You are a HUGE asset to the Sales Team at Hilltop. You recognized how we had to address this purchase is a SPIRITUAL manner. After we prayed and sought devine guidance, you were jubilated to see us and even more pleased to find we were going to be one of your thousands of PLEASED & SATISFIED customers. We live in another state and some concerns about a couple of defects we found after our first outing with our brand new camper came to light. Johnny made a couple of phone calls & some texts to the right people in your Service Dept., namely John, Cheryl and Denise & things are going smoothly. You are the right person, in the right job, at the right time!!!! Debi and I will continue to spread the GOOD NEWS about God & Hilltop RV Superstore to all our outdoor enthusiests we encounter. Thanks again for Top Notch People doing a Top Notch Job.
Debi & Johnny
Nancy K. Miskovich from Ottawa National Forest
Quick note to once again say "Thank You" to you and your staff for the
outstanding customer service we received yesterday! In particular, I would
like to thank Danielle, Erik and unfortunately I didn't get the name of the
tech who installed our 5th wheel hitch, nor the parts department gentleman
who gave us a ride to the mall! Those folks went "out of their way" to make
our day! Please extend to them my sincerest appreciation for their efforts!
It's employees like you and them who make folks like us keep coming back!
... (and spreading the good word about you!)
Nancy K. Miskovich
Deb & Gary Heinzelman from Michigan
This message is for Steve Swanson:
Steve, my husband Gary and I have been watching your commercials on TV-6. Excellent! The "feelings" you portray of making family memories is so true! We have had our disagreements in the past but we love our new camper and it has made exceptional memories for us and our 7 grandchildren this summer. I feel safe. My grandchildren are "city kids" and to expose them to an entire other world like camping has given them a feeling of security and insight into a whole other world out there. Thank you!
You have stood by your word in your commercials of satisfied customers and I am very appreciative of your classy style of being loyal and open to your customers. We even got our repairs done in Ishpeming.
Thanks Steve. Take care to you and your family.
Nancy M. from Ironwood, MI
I apologize for not sending this note sooner, but wanted to thank you and all the wonderful folks at Hilltop for getting me the camper of my dreams! We just love the Tracer Executive camper you selected for us; it has all the amenities I wanted! Your outstanding customer service and attention to detail is very much appreciated! We certainly have been enjoying it a lot, and the grandchildren love the bunkhouse! Your mail-order service made it easy to order items that we could not find elsewhere, and the friendly courteous service was appreciated. I look forward to hearing from you regarding the "winterization clinic."
You made owning the camper of our dreams so easy!! Thank you once again for everything.
Christopher Scott L. from Hesperus, CO
I would like to thank Patti Britton for her fine service rendered to me while I was buying some truck camper tie down equipment for my ford F-250. There was a problem with the shipping and I was due to leave on a camping trip that had been planned for months. So, Patti sent the items over night and this was an expense to your company above and beyond normal operations. What I'm getting at is that your company really knows the meaning of customer satisfaction and that means a lot to me due to the fact that a lot company's both large and small tend to hide behind these words and don't deliver what they say.
I will always buy from Hilltop RV and will always tell anyone I know about your company and how good I was treated, and that Hilltop delivered no questions asked. This is a great way to do business and I'm very thankful that I know of a place where the customer really gets a great deal. Thanks again, Hilltop RV is the best.
Thank you so very much, and please mention this to Patti.