Escanaba Sales Hours: 9AM-5:30PM (M-F) 9AM-4PM (Sat.)
Ishpeming Sales Hours: 9AM-5:30PM (M-F) 9AM-4PM (Sat.)
Johnny & Debi Hughes from Wisconsin
This letter is long overdue & I want you to know how much you personally influenced our decision to buy our Forest River Salem RV. You were kind, yet personal & professional & just all around good people. You are a HUGE asset to the Sales Team at Hilltop. You recognized how we had to address this purchase is a SPIRITUAL manner. After we prayed and sought devine guidance, you were jubilated to see us and even more pleased to find we were going to be one of your thousands of PLEASED & SATISFIED customers. We live in another state and some concerns about a couple of defects we found after our first outing with our brand new camper came to light. Johnny made a couple of phone calls & some texts to the right people in your Service Dept., namely John, Cheryl and Denise & things are going smoothly. You are the right person, in the right job, at the right time!!!! Debi and I will continue to spread the GOOD NEWS about God & Hilltop RV Superstore to all our outdoor enthusiests we encounter. Thanks again for Top Notch People doing a Top Notch Job.
Debi & Johnny
A & L Babcock from Fairview, NC
Manager & Service Staff,
We were just beginning a month long RV tour to Canada in mid-July when our propane alarm went off. We will be forever grateful that it happened only an hour from Hilltop RV.
Every single person was helpful, courteous, and capable. You took us without an appointment and spent several hours repairing our rig. Not only that, but the part needed to repair the leak was delivered to our campsite the next day.
This kind of personal skilled and caring services are rare in today's world. Thank you for ensuring that our trip was safe and if ever a referral is needed, we would be more than happy to make it.
Anonymous from Unknown
I wanted to let you know what a pleasant service experience we recently had at Hilltop RV. I especially want to thank Service Advisor Jennifer for all of her help. We began experiencing wiring problems with our unit on the way north on Sunday. We camped at the RV Park behind your dealership on Monday. I came over to see if there was a chance to get it looked at sometime Monday. Jennifer was very accommodating and was able to get the unit in and assigned a technician. With the help of Twin City Ford the problem was identified and the problem corrected.
From there we traveled to Duluth and while there experienced hot water heater problems. I phoned Jennifer and asked if we would be able to have Hilltop Service the water heater on our return trip through Ishpeming. Again she did her best and was very accommodating in getting our 5th wheel in and assigned it to service technician Jim. Jim quickly diagnosed the problem and replaced the unit. We were on our way quickly.
Your dealership should feel very lucky to have such accommodating people working for you.
Joshua Godfrey from Gladstone
I know there are some people out there who have nothing but bad things to say about Hilltop. I am here to tell you just the opposite!!
My camper was damaged in a storm and I took it to them for a quote for the insurance. Even though the insurance is refusing to pay for the damages, Hilltop has been such a HUGE help and getting all the info I need to get it repaired (which they can't do there). And, as far as making special arrangements for me to pick it up sense they are closed when I get off work. The men and women from Hilltop are always so friendly and eager to help.
Keep up the great work!
And, mind you, they went above and beyond for me and are not making ANYTHING from this but earning a life long customer. I will most definitely be buying everything to fix my RV from them and when it's time to upgrade, they will be my first stop!
Bob & Sue M. from Unknown
Thanks for the card. Just thought I'd drop a line to tell you how we felt about our recent purchase. I can't remember ever buying anything where I received better customer service. Everyone on your staff was helpful, friendly, and informed. We think our camper will be a fun part of our retirement.