Becky Dietzler from Oconto, WI

Hi there,

My name is Becky and I own a pop-up camper (2001 Coleman Utah) that I purchased from Van Boxtel in Green Bay. Since I have purchased this camper I have been the most unsatisfied customer in the world. I have dealt with Van Boxtel the whole time trying to get some customer service out of them. They are truly terrible!

Recently I was having problems with my water pump in my camper. To no avail I called Van Boxtel. Same scenario, pardon my French, but customer service there sucks. I got furious with them and decided to call Hilltop RV to see if I couldn't find someone there that would help me. I did, her name is Tammy and she is the most helpful person in the world. She started off by calling Fleetwood for me to see if she could locate the part number for the water pump. That didn't work because they must have been really busy that day, she waited on hold for 40 minutes. Then she asked another employee of Hilltop Rv (Jerry) if all water pumps are standard in a pop up, he said "yes, they are." She then mailed out what was thought to be the right pump. It wasn't. I called her the next day (talked with Jerry, Tammy was on vacation). Jerry left her a note to call me the next day and told her that it wasn't the right one so she called Fleetwood back again. She got the part number and mailed it out to me right away.

Customer service through Hilltop RV is wonderful. You have the most helpful employees around, please don't let them leave you.

If in the future I plan to trade this camper in and upgrade, you can bet that I will be coming up to Escanaba to do business with you.

I thank you so very much and keep up the great work!

Lowell and Bobbi Plaugher from Saginw, MI

Just a note to express our gratitude to your extremely kind and considerate staff for its amazing hospitality and expertise working on an extremely hot and muggy last Saturday morning. You know, one of those travelers nightmares and managers delights.

Here we were, out-of-towners stranded with a camper that wouldn't open, caught at the mercy of both the elements and possible unscrupulous enterprises. I mean, short of being hit by a semi, how much worse can it get?

As I watched the two men sweating to repair the Palomino on this hot time-and-a-half rate Saturday morning, I could almost predict, see in fact, the monster maws of a huge bill open about to gobble us up. But then, after it was all over, a miracle occurred. A beautiful young woman walked out from behind the counter and presented us a bill for... what?? $51.15?? Fifty-one dollars and fifteen cents for all that?? 'My God, she must be kidding. This has to be a mistake. For all that work??'

But no! The Goddess smiled and said the bill was correct.

To all Gods and Goddesses at Hilltop RV, thank you so much.

Lowell and Bobbi Plaugher

Gerald and Betty Brynn from Sun City Center, Florida

My wife and I would like to thank Hilltop R.V.Superstore of Ishpeming organization for their outstanding help in purchasing a new R.V. and equally important their performance to satisfaction after the sale. We would like to especially thank Gary Perala for his ability to manage the sale and Dave Korpi for his assistance and consultation. Our experience confirms that we would not hesitate in purchasing another R.V. from them in the future. Thanks again to the entire Hilltop team.

Bob & Sue M. from Unknown

Dear Gail
Thanks for the card. Just thought I'd drop a line to tell you how we felt about our recent purchase. I can't remember ever buying anything where I received better customer service. Everyone on your staff was helpful, friendly, and informed. We think our camper will be a fun part of our retirement.